GRIEVENCE COMMITTEE

 The Grievence committee is chaired by the deputy CAO Mr.Kizza Godfrey Rwakijuma as a chairperson.

 A secretary and 4  members.

              NAME                                                   TITLE

1. Kizza Rwakijuma Godfrey                              Chairperson
2. Tibanenda Zaik                                              Secretary
3. Munuulo Abdul                                              Member
4. Bubaale Dan                                                   Member
5. Matovu Ahmed                                               Member
6. Nandaula Moureen                                         Member

    

    GRIEVENCE COMMITTEE GUIDELINES

  1. Advertise on all Notice boards with points of receipt of the existence of the grievances committee.There can be various forms of advertisement to be used to achieve this.

    these include;

•   Mails.
•   Whatsapps.
•   Telephone calls and numbers.

   2.Develop a grievance log.

  This contains the following information;

•  Date of receipt of the grievance/complaint
• Complaint
• Complainant
• Responsible officers to handlethe complaint/case
• action be taken.
• Date of feed back to the complanant

   3. Follow-up the above actions with a formal meeting

   4. Develope methods of notifying possible clients

       TYPES OF GRIEVENCES

    There are 2 types of grievances..

     These include ;

•     Internal grievences  (grievences between members of staff from with in the organisation).
•     External grievences  (grievences outside the organisation forexample community).

  6.  Sitting schdule for the committees may be due to the following reosons.

•    Review responsible officers actions on complaints
•    Esterblish methods of handling grievences.